At Pet Parents® we pride ourselves on making superior quality products. There’s nothing more frustrating than buying a product that breaks. If, during your product’s 1st year, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge. Hassle and worry free!
What is covered by the Pet Parents® Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective materials when purchased through authorized Pet Parents® partners. We stand behind our products and will replace your product FREE of charge within 1 year of your purchase date.
What is not covered the Pet Parents® Warranty?
All products, except Gnawtlers® & our SoftSupps™, are warrantied against manufacturing defects when purchased through an authorized partner. If your Pet Parents® product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement, but we do offer a complete Repair or Replacement Programs for a nominal fee.
We do not warranty or offer the Repair or Replacement Programs for Gnawtlers®, because Gnawtlers®, after all, are made to be chewed. In addition, they’re all natural, made from nature and with that beauty we cannot guarantee the creation & craftsmanship from mother nature.
HOW IT WORKS
How does the Pet Parents® Warranty works?
First, register your product for our warranty.
Repair or Replace Programs & Warranty Claims
Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee.
Click here to see our Repair or Replace Program Page for More Information
Make a product warranty claim below and one of our claim specialists will assist you with your claim as soon as possible.