Pet Parents® Terms and Policies
At Pet Parents® we value our customers and their furbabies! We care and want to keep your home clean and pet family healthy and happy! Our policies reflect our tail wagging attitude towards our customers.
- Website Access
- Our Promise to you
- Website Access
- Our Promise to you
Returns & Refunds
Return & Refund Policy
We offer a no-hassle 30 day return for store credit/exchange policy for all purchases, and no restocking fees for items returned in brand new and re-sellable condition. Specifics regarding returns are listed below:
- - Product is unworn
- - Product is odor-free
- - Product has not been washed
- - Product has not been damaged
- - Product is postmarked within our 30 day return policy window
- - Returns must be submitted and processed through our Returns Center. This can be found in our Help & Support sections.
We do not offer credit/debit refunds. Only store credit will be issued.
Return for an Exchange
We do allow exchanges. Like humans, dogs and cats come in all kinds of shapes and sizes so sizing issues do arise. If for whatever reason your dog diaper, cat diaper, or dog wrap does not fit your furbaby, no worries, we will issue you store credit so you’re able to place a new order for the correct size and color! We strongly encourage fellow pet parents to utilize our sizing guides listed on our site and measure their furbabies before ordering to prevent sizing issues and the need for returns/exchanges. We give sizing tips on our product pages.
We do not pay for return shipping.
All product packaging must be in good condition and can contain no writing on the outside of the package. The customer is responsible for properly packaging.
For our SoftSupps®, Gnawtlers®, PetTergent® & Pet WiPees™, we understand that each pup has a unique experience and want to ensure what goes into their bodies keeps them happy and healthy. This is why our SoftSupps®, Gnawtlers®, PetTergent® & Pet WiPees™ return and exchange policy is just as unique. If for any reason you are not satisfied with our SoftSupps®, Gnawtlers®, PetTergent® or Pet WiPees™, please reach out through our contact page with your concerns. We will do our best to address your pup’s individual needs and come up with the paw-fect solution.
Return Defective Products
If your product was damaged before you received it, you can get it replaced. Replacement inquiries must be made within 14 days of receiving the defective product.
At Pet Parents®, your satisfaction is very important to us. We want you to be a Pet Parents® customer for life. For this reason, we offer a 1 year product warranty. If during your product’s 1st year, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge, hassle and worry free! All products, except Pet WiPees™, PetTergent®, Gnawtlers®, & SoftSupps®, are covered regardless of the abuse. Register and make a claim on our warranty page. Both forms must be filled out to be considered for a warranty.
If you would like to cancel an order, you can reach out to us and we will go into our system and cancel it. This must be done the same day you order it & before it gets fulfilled and shipped. Which usually means the same day you order before 12pm CST.
We offer FREE 3 day shipping on orders over $45 within the Continental United States. On all orders under this amount we charge a flat rate of $5 for shipping (In case of returns, this fee will not be included when store credit is issued). 3 day shipping means delivery within 3 business days of ordering. Please be aware that the major shipping agencies we use, USPS, UPS and FedEx, count business days as Monday through Friday. Orders placed before 3:00 pm EST are shipped out the same-day M-F. You will be given a tracking number to see where your product is in the process.
Within 24 hours of shipment, you will be emailed your shipment confirmation. We do offer 3 day shipping but understand things can happen. If your product has not been received in this timeline, please reach out to us and we will chase down the problem.
International purchases will be subject to international shipping fees or tariffs.
Shipping Mistakes, Damaged Shipments, or Lost Packages
In the event that we send you an incorrect product, fail to ship your entire order, or your package is lost by the carrier, we will swiftly remedy the mistake with store credit or a replacement at no cost to you. Please contact us by throwing us a bone via our contact page with your issue.
When you register for a subscription, you expressly acknowledge and agree that the payment processor is authorized to charge you on the frequency of shipments you most recently selected. for your subscription (in addition to any applicable taxes and other charges) will be continuous until you cancel it or we suspend or stop providing access to the products in accordance with these terms. you may skip any shipment on your subscription at any time, subject to the terms set forth on our site. you are in charge of your customer portal that allows skipping and or cancelations.
You can cancel or skip your subscription. In order to cancel your subscription, you must do so at least five (5) days prior to your next billing date (which is shown in your customer portal). To cancel, you must log into your account and cancel yourself. Any cancellation received with less than five (5) days until the next billing date will not be effective until the following billing period and you will be responsible for all charges (including any applicable taxes and other charges) incurred prior to the cancellation of your subscription.
Discounted & Free Trials
Sometimes we may offer discounted and/or free trials of certain subscriptions for specified periods of time. if we offer you a discounted or free trial, the specific terms of that trial will be provided in the marketing materials describing the particular trial or at registration and apply to the deal.
We take your privacy very seriously and will not sell or distribute your personal information to any commercial third parties other than those required to process your order. If you decide to participate in our emailing program, you agree to receiving emails from Pet Parents®. To stop receiving these emails you must unsubscribe (this is located on the bottom of emails).
When you visit the site or communicate with Pet Parents®, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically.
Our detailed policy can be found at this link. https://petparentsbrand.com/policies/privacy-policy
Pet Parents® is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please contact us and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
All content included on this Site is the property of Pet Parents® or its licensors, partners or affiliates. If you wish to use any content, you need permission of Pet Parents®.
All trademarks that appear on this site are proprietary to Pet Parents®, or the other respective owners of such marks. You may not display, reproduce, or modify the marks in any manner without the prior consent of Pet Parents®.
You have a limited license to use the Site for personal use only. This license does not permit you to resell or make any commercial use of this site. You can not modify, adapt, translate any of the contents of this site not intended to be so read (this includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser).You are not permitted to copy, imitate, or mirror any Marks in any form. You can not use any data mining, bots, automated tools or similar data gathering and extraction methods on the contents of the site.
We love to hear about other pet parents experiences! When you post reviews, comments, photos, or similar materials on the Site, you agree that any Reviews you submit must not harass, slander, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, or unlawful material.
By posting a review on the site or submitting one to us in any way, you hereby grant us an unrestricted, assignable, royalty-free, fully paid up license throughout the world to reproduce, distribute, publicly display, and or communicate to the public. You are letting us use the review, for any purpose whatsoever, mainly for promotion of the site.
From time to time we offer rebate programs. We offer them to customers in our email program. Guidelines to the rebate are given via email. When you participate, you agree to all terms and conditions provided in the marketing material.
We do not warrant damage to personal property caused by the improper use of our products. Customers are advised to follow the Manufacturer recommendations with respect to the use of our products.
Our Promise to you
Top- notch customer experience guides us in everything we do and every decision we make. We value you as a pet parent and if we’re fortunate enough to earn your business, we’ll provide you with the professional, personal, and prompt service you deserve. Our fast shipment, repair and replace program, and subscription programs are provided to create the best experience for our customers. We want you to be happy with the products and service you receive, and we’ll do whatever we can to ensure that’s the case. That’s our personal guarantee.
If you have any questions about our policies, please Contact Us