At Pet Parents®, your satisfaction is very important to us. We want you to be a Pet Parents® customer for life. For this reason, we offer Repair and Replace programs in addition to our regular 1 year product warranty.
All products, except Gnawtlers® & our SoftSupps™, are covered regardless of the abuse. Yes, this includes, chewing, tug-a-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc.
Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee.
How to make a claim?
Fill out the Make a Claim form and please make sure to include all information and as many photos as possible.
Wait to be contacted by one of our claims specialists.
We will repair or replace the product for a nominal fee (see below). If the product is replaced we will replace the exact same size/color/version/pack/set of the original product. We do constantly improve our products so the replacement may be slightly different than your original product.
Your repaired or replaced product will be sent back within 3 working days + shipping time. We will ship back via UPS, Fedex, or USPS and charge you $5 for shipping.
Please Note: If a claims specialist determines the product should be repaired, we may request you to ship the product back to us.