All products, except Gnawtlers®, are covered regardless of the abuse. Yes, this includes, chewing, tug-a-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc.
- - Fill out the Make a Claim form and please make sure to include all information and as many photos as possible.
- - Wait to be contacted by one of our claims specialists.
- - We will repair or replace the product for a nominal fee (see below). If the product is replaced we will replace the exact same size/color/version/pack/set of the original product. We do constantly improve our products so the replacement may be slightly different than your original product.
- - Your repaired or replaced product will be sent back within 3 working days + shipping time. We will ship back via UPS, Fedex, or USPS and charge you $5 for shipping.
Please Note: If a claims specialist determines the product should be repaired, we may request you to ship the product back to us.
$10.00 + $5 Shipping - XS Diapers, XS Bands
$11.00 + $5 Shipping - S Diapers, S Bands, Furniture Blankets, S Pee Pads
$13.00 + $5 Shipping - M Diapers, M Bands
$14.00 + $5 Shipping - Large Diapers, Large Bands, M Pee Pads
$16.00 + $5 Shipping - XL Diapers, XL Bands
$23.00 + $5 Shipping - L Pee Pads