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Repair & Replace Program

Covered, No Matter What (Almost).

Life with furbabies gets messy—we get it. That’s why, beyond our standard 1-year warranty, we offer our Repair or Replace program for life’s oops moments. Chewing, tug-of-war, critters, accidents, even normal wear and tear—your product’s still covered (just not Consumables, e.g. Gnawtlers®, Pet WiPees™, or SoftSupps®). Need a fix? We’ll repair or replace it for a small fee.

How to Make a Claim?

Fill out the Make a Claim form and please make sure to include all information and as many photos as possible.

Wait to be contacted by one of our claims specialists.

We will repair or replace the product for a nominal fee (see below). If the product is replaced we will replace the exact same size/color/version/pack/set of the original product. We do constantly improve our products so the replacement may be slightly different than your original product.

Your repaired or replaced product will be sent back within 3 working days + shipping time. We will ship back via UPS, Fedex, or USPS and charge you $5 for shipping.

Please Note: If a claims specialist determines the product should be repaired, we may request you to ship the product back to us.

Repair or Replacement Fees

Choose your product

Dog Diapers

dog-diapers
Size Fee
XS $10 + $5 Shipping
S $11 + $5 Shipping
M $13 + $5 Shipping
L $14 + $5 Shipping
XL $16 + $5 Shipping

Belly Bands

dog-diapers
Size Fee
XS $10 + $5 Shipping
S $11 + $5 Shipping
M $13 + $5 Shipping
L $14 + $5 Shipping
XL $16 + $5 Shipping

Pawtect® Blanket

dog-diapers
Size Fee
S $12 + $5 Shipping
M $15 + $5 Shipping
L $19 + $5 Shipping
XL $50 + $5 Shipping

Pet Blanket Plus

dog-diapers
Size Fee
S $14 + $5 Shipping
M $22 + $5 Shipping
L $35 + $5 Shipping

Forager® Bowl

dog-diapers
Size Fee
Forest 9" $8 + $5 shipping
Meadow 9" $9 + $5 shipping

Forager® Mat

dog-diapers
Size Fee
Forest 12" $12 + $5 shipping
Forest 19" $15 + $5 shipping
Meadow 12" $13 + $5 shipping
Meadow 19" $17 + $5 shipping

FurBall®

dog-diapers
Size Fee
- $7 + $5 shipping

Pawtect® Pads Classic

dog-diapers
Size Fee
XS $8 + $5 shipping
S $11 + $5 shipping
M $14 + $5 shipping
L $23 + $5 shipping

Pawtect® Pads Round

dog-diapers
Size Fee
S $8 + $5 shipping
M $17 + $5 shipping
L $25 + $5 shipping

Pet Blanket

dog-diapers
Size Fee
S $3 + $5 shipping
M $5 + $5 shipping
L $8 + $5 shipping
XL $17 + $5 shipping

Pet Repeller Mat

dog-diapers
Size Fee
- $11 + $5 shipping