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At Pet Parents® we pride ourselves on making superior quality products. There’s nothing more frustrating than buying a product that breaks. If, during your product’s 1st year, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge. Hassle and worry free!



What is covered by the Pet Parents® Warranty?

Manufacturer’s defects caused by poor craftsmanship or defective materials when purchased through authorized Pet Parents® partners. We stand behind our products and will replace your product FREE of charge within 1 year of your purchase date.


What is not covered the Pet Parents® Warranty?

All products, except Gnawtlers® & our SoftSupps™, are warrantied against manufacturing defects when purchased through an authorized partner. If your Pet Parents® product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement, but we do offer a complete Repair or Replacement Programs for a nominal fee.

We do not warranty or offer the Repair or Replacement Programs for Gnawtlers®, because Gnawtlers®, after all, are made to be chewed. In addition, they’re all natural, made from nature and with that beauty we cannot guarantee the creation & craftsmanship from mother nature.



How does the Pet Parents® Warranty works?

First, register your product for our warranty.

Next, fill out the Warranty Claim Form which requires pictures showing the defect and we'll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge. US and Canada only.



Repair or Replace Programs & Warranty Claims

Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee.

Click here to see our Repair or Replace Program Page for More Information

Make a product warranty claim below and one of our claim specialists will assist you with your claim as soon as possible.

Click here to make a Product Warranty Claim