At Pet Parents® we pride ourselves on making superior quality products. There’s nothing more frustrating than buying a product that breaks. If, during your product’s 1st year, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge. Hassle and worry free! *Note: We do not offer refunds through our warranty program, only repairs or replacements!
What is covered by the Pet Parents® Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective materials when purchased through authorized Pet Parents® partners. We stand behind our products and will replace your product FREE of charge within 1 year of your purchase date.
What is not covered the Pet Parents® Warranty?
All products, except Gnawtlers® & our SoftSupps®, are warrantied against manufacturing defects when purchased through an authorized partner. If your Pet Parents® product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement, but we do offer a complete Repair or Replacement Programs for a nominal fee.
How it Works?
How does the Pet Parents® Warranty works?
First, register your product for our warranty.
Register your Pet Parents® Product
Next, fill out the Warranty Claim Form which requires pictures showing the defect and we'll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge. US and Canada only.
Repair or Replace Programs & Warranty Claims
Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee.
Click here to see our Repair or Replace Program
Make a product warranty claim below and one of our claim specialists will assist you with your claim as soon as possible.