At Pet Parents®, your satisfaction is very important to us. We want you to be a Pet Parents® customer for life. For this reason, we offer Repair and Replace programs in addition to our regular 1 year product warranty.
All products, except Gnawtlers® & our SoftChew Supps™, are covered regardless of the abuse. Yes, this includes, chewing, tug-a-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc.
At Pet Parents® we pride ourselves on making superior quality products. There’s nothing more frustrating than buying a product that breaks. If during your product’s 1st year, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge. Hassle and worry free!
Register your new product below to secure your respective product warranty.
In the unlikely event you have a defective product or product issue please click to make a product warranty claim below.